1. Create your Future - The Big Picture - Navigating Change 2. Touch Every Mind - Proactive Listening - Coaching—Bringing Out the Best in Others - Giving Recognition 3. Manage Work Horizontally - Managing Your Priorities - Influencing for Win -Win Outcomes 4. Build Credibility and Trust - Expressing Yourself: Presenting Your Thoughts and Ideas - Moving from Conflict to Collaboration 5 .Grassroots of Emotional - Handling Emotions under Pressure